Refund policy

Guthrie Appliance Repair

Effective Date: 17/03/2026

At Guthrie Appliance Repair, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or installed appliance parts

  • Custom or special-order items

  • Items damaged due to misuse or improper installation

  • Service fees (including repair or diagnostic services)

3. Return Process

To initiate a return, please contact us:

📧 Email: contact@guthrieappliancerepair.us
📞 Phone: +1 503-300-5655

Please include:

  • Your order number

  • Reason for return

  • Photos (if item is defective or damaged)

Once your return request is approved, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • We are not responsible for items lost during return shipping

5. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

6. Damaged or Defective Items

If you receive a defective or damaged item:

  • Contact us within 7 days of delivery

  • Provide photos of the issue

We will offer:

  • A replacement, or

  • A full refund (including shipping costs)

7. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us.

8. Order Cancellations

  • Orders can be canceled within 24 hours of purchase

  • Once an order has been processed or shipped, it cannot be canceled

9. Contact Information

Guthrie Appliance Repair
📍 1237 North Waukesha Street, Bonifay, FL 32425, United States
📧 contact@guthrieappliancerepair.us
📞 +1 503-300-5655