FAQs
📦 Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days, and delivery typically takes 4–7 business days within the United States.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
You can also track your order here:
👉 [Insert Track Order Page Link]
Do you offer free shipping?
We may offer free shipping on selected products or promotions. Shipping costs are calculated at checkout.
What if my order is delayed?
Shipping delays may occur due to carriers, weather, or high demand. If your order is significantly delayed, please contact us.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging.
How do I return an item?
Contact us at contact@guthrieappliancerepair.us with your order number and reason for return. We will provide instructions.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
🛠️ Products & Services
Do you sell new or used appliance parts?
We primarily sell new and high-quality appliance parts.
Are your products guaranteed?
Yes, we ensure quality products. If you receive a defective item, contact us within 7 days for a replacement or refund.
Do you offer repair services?
Yes, we provide appliance repair services depending on your location. Contact us for availability.
❌ Cancellations
Can I cancel my order?
Yes, orders can be canceled within 24 hours of purchase. After that, orders may already be processed or shipped.
📍 Support & Contact
How can I contact you?
Guthrie Appliance Repair
📍 1237 North Waukesha Street, Bonifay, FL 32425, United States
📧 contact@guthrieappliancerepair.us
📞 +1 503-300-5655
What are your support hours?
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
🔒 Security & Payments
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party providers. We do not store your payment details.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.